Sitka Guarantee


Quality products guaranteed. If the quality of an item hasn’t met your expectations, you can bring it back for an exchange, refund or credit. Damage through accident, misuse, or wear over a product’s practical lifespan is not covered, but if we can, we’ll fix it for a reasonable fee. We are committed to providing goods that stay in your wardrobe and out of the landfill.

Fix-It Policy

At Sitka, we create purposeful goods that are made to last. And we mean really last. But occasionally things happen - hems come undone, buttons come loose, things need fixing... And that is okay. We've got you covered if construction repairs are needed.
We choose repairing before replacing. When a good needs repairing, we are committed to taking the route of the smallest footprint. Generally, this means that we will repair a good before replacing.
  
We recognize that fixing a good or garment often takes more time, costs more money, and at times requires getting a little bit creative; however, at Sitka, we believe in caring for the items we invest in. By choosing repair over replace, it means we are able to keep usable goods out of the landfill. So, if the zipper on your Sitka hoody isn't zipping quite right, don't fret - we have you covered.
  

Damage through accident, misuse, or wear over a product’s practical lifespan is not covered, but if we can, we’ll fix it for a reasonable fee.

Coffee spills, pen stains, moth holes. These guys (and more) are on you. A part of owning a garment is wear and tear. If a rusty nail snagged a hole in a t-shirt, we are happy to get it mended - however, this is on your dime. 

If further clarification is needed, reach out to info@sitka.ca 

* Repairs usually take about 2-4 weeks